Respond AI
Learn about Respond AI prompts and settings.
How to Automatically Qualify Contacts Based on Budget Using AI Agent
Learn how to automatically qualify Contacts based on whether they have the budget for your service using AI Agent.
Step: AI Agent
Learn about the configuration, best practices and use cases when implementing the AI Agent.
How to Maximize Customer Service Potential with AI Agent
Learn to use AI Agent to engage with customers instantly by providing quick responses to low-level conversations involving basic product information, policies, etc.
How to Automate Contact Information Collection with AI
In this article, you’ll discover how to automatically collect Contact information i.e., email address or phone number, using AI Agent.
How to Route Contacts to Preferred AI Agent
Learn to automatically ask incoming Contacts if they want to talk to a Sales or a Support AI Agent and divert the Contact to the AI Agent of their choice.
Workflows Overview
Learn how to view, set up and manage Workflows automation.
How to Write the Best Knowledge Sources for AI Agents
Learn how to compose the most effective Knowledge Sources for your AI Agents.
How to Write an Optimal AI Persona (Best Practices)
Learn how to write a good AI Persona that helps you align your AI Agent with your brand voice.
Workflow Steps Overview
Learn about the fundamental configurations of a Workflow Step and discover all the available Steps in a Workflow.
How to Align AI Conversations with Your Brand Voice
Learn how to maintain a cohesive tone in responses generated by AI to ensure every interaction reflects your brand voice.
How to Route Contacts from CTC Ads to Agents
Learn to automatically assign contacts coming from Click-to-Chat Ads to Agents.
How to Draft Customer Replies with AI
Use AI Assist, AI Prompts and AI Assist Persona to draft the best replies to address customers inquiries.
How to Optimize Agents’ Productivity in the Inbox Module
Guide agents in their use of the Inbox module to effectively respond to customers.
How to Automate Calculations Using AI
Learn how AI Assist can resolve customer queries that involve calculations.
