Support Use Cases

Inbound Support: Identify Contacts by Email and Phone Number

Collect Contacts phone number or email when you get a new contact to identify if they are an existing customer.

JQ Lee
Updated 2 hours ago by JQ Lee

Inbound Support: Enrich Customer Data from a CRM or other Business Software

Retrieve customer properties like Fields from your CRM or business software that holds your primary customer list and add the data to the Contact in respond.io.

JQ Lee
Updated 2 hours ago by JQ Lee

Inbound Support: Route Customers to the Right Team Automatically

Automatically route customers to the right team based on customers’ input, contact data, business hours and shifts.

JQ Lee
Updated 2 hours ago by JQ Lee

Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent

Automatically assign customers to team, workspace or dedicated agent to save time and effort compared to a manual picking or assignment process.

JQ Lee
Updated 2 hours ago by JQ Lee

Send Outbound Support Messages

Follow up on customers’ issues as needed by sending outbound messages.

JQ Lee
Updated 2 hours ago by JQ Lee

Support: Closing Conversations

Use the Close Conversation feature to monitor resolved issues on the respond.io platform and trigger Unassign Agent Workflow when conversations are closed.

JQ Lee
Updated 2 hours ago by JQ Lee

Use respond.io to Create Tickets in External Ticketing Systems

Set up Workflows on the respond.io platform to create tickets in your existing ticketing system without leaving the respond.io platform.

JQ Lee
Updated 2 hours ago by JQ Lee

Supervising Your Support Agents

Allow managers to identify issues on a daily basis and task agents to solve the issues.

JQ Lee
Updated 2 hours ago by JQ Lee

Reporting for Support

Keep track of all the metrics relevant for your support performance and conversations.

JQ Lee
Updated 2 hours ago by JQ Lee

Can't find what you're looking for?

Talk to an expert here!

Contact Us
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)