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Getting Started with the Reseller Program

JQ Lee Updated by JQ Lee

Reseller Program

By becoming an official respond.io Reseller Partner, you will be able to set up your cloud white-labeled business using the respond.io Platform, with your own branding, support, and billing. respond.io will become your supplier behind the scenes, but from your customers' perspective, you are their company. Set your own prices and pocket the difference.

You will be able to rebrand the website and use your own domain. Sell our product and your service together with a brand name your customer can trust.

With access to unlimited Spaces on the platform, you will be able to assign each of your customers to their own Space. You can also assign contact limits to each individual Space and customer.

You would want to become a Reseller Partner if:

  • You want to promote your own brand.
  • You want to provide our product on your own domain.
  • You want to set your own pricing.

You can promote your own brand by:

  • Customizing the platform to your own brand and domain.
  • Promoting the product on your own website.
  • Offering the product and service to your existing customers.
If you are interested in becoming an official respond.io Reseller Partner, check out our Reseller Program page to apply as a Reseller Partner.

Becoming a Reseller

To become an official Reseller Partner, visit the Reseller Program page on respond.io. Here, you can take look at the Reseller Program features in more detail.

Once you are ready, press the orange "Become a Reseller" button. This will take you to a short application form for you to apply for the respond.io Reseller Program.

respond.io Reseller Program Application Form

Once you have filled in your information into the form, press the blue "Submit" button. After submitting the form, you will have to give the respond.io team up to 72 hours to review your application.

The respond.io team will get in contact with you to help you create your account.

Setting Up Your Account

Once you have obtained your Account, you will have access to the White-label module on the respond.io Platform.

Step 1: Navigate to Organization Settings

You can access your organization settings from the Settings module.

Navigate to Organization Settings on respond.io

Step 2: Access the White-label module

From the left navigation menu, press on the White-label to access the white-label module.

Access the White-label module on respond.io

Step 3: Rebrand the platform

The White-label module allows you to rebrand and customize the appearance of the platform to match your own brand. You can refer to the following to learn more about how to customize the platform's appearance.

Step 4: Setup a custom domain

As part of the customization, you can also set up a custom domain for your users to access. Rather than accessing the platform via respond.io, you can use your own domain to show the platform. Refer to the following on how to set up a custom domain.

Step 5: Invite teammates

Once you have done the above, you can invite teammates to co-manage this organization with you. We have different organization access levels to suit your organization's needs.

Invite teammates on respond.io

You can learn more about the different organization access levels provided in respond.io.

Step 6: Create Workspaces and Invite Users

You can create multiple workspaces and invite users to the workspaces.

Create Workspaces and Invite Users on respond.io

Learn more on how to manage workspaces and users:

Best Practices

1. Provide Manager or Agent access to your customers and their users

If you have a client or a customer, invite the person in charge of the space as a Manager or Agent instead of an Owner. This way, you can restrict them from deleting any important configuration within the platform.

2. Ensure that you only provide Organization Member access to your customer and their users

Organization members do not have access to the organization settings and therefore they cannot make changes to this module at all.

3. Engage a user admin to manage the user accounts of the organizations

We provide an organization role, User Admin to manage the users and their access levels within the organizations. This role will enable a user to add, delete or edit a user, their access to spaces and access levels within the organization.

4. Wait until all is sorted out before inviting your customer and their users to the platform

To prevent your customers and their users from receiving marketing emails from respond.io, we will need to manually remove your organization from the marketing subscription list. It will require 7 working days to process the unsubscription. If you would like to escalate this process, please contact our support team on this.

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