Quick Start
What is respond.io?
Setting Up an Account
Connecting Channels
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
Channels
WhatsApp Business API Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
Get WhatsApp API Account for Government Agencies
Meta Business Verification
WhatsApp Message Templates
WhatsApp Pricing
WhatsApp Business API Channel Configuration
WhatsApp Messaging Limits
Change Your WhatsApp Business Display Name
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business API
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Cloud API
360dialog WhatsApp
Twilio WhatsApp
MessageBird WhatsApp
Vonage WhatsApp
Phone Number Migration to WhatsApp Cloud API
Facebook Messenger
Facebook Messenger Overview
Facebook Messenger Quick Start
Facebook Chat Plugin
Facebook Private Replies
Facebook Message Tag
LINE
Viber
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Google Business Messages
Website Chat Widget
Website Chat Widget Overview
Website Chat Widget Quick Start
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
SMS
Custom Channel
Channels Overview
Product
Dashboard & Reporting
Dashboard
Reports Overview
Reports: Conversations
Reports: Responses
Reports: Resolutions
Reports: Messages
Reports: Contacts
Reports: Assignments
Reports: Leaderboard
Reports: Users
Reports: Broadcasts
Messages
Messages Overview
Assignment and Closing a Conversation
Custom Inboxes
Interacting with Respond AI
Using AI Assist
Contacts
Contacts Overview
Contact Details
Merge Suggestions
Contact Activity
Contact Channels
Contact Import
Segments
Broadcasts Module
Workflows
Workflows Overview
Workflow Triggers
Workflow Steps Overview
Step: Send a Message
Step: Ask a Question
Step: Assign To
Step: Branch
Step: Update Contact Tag
Step: Update Contact Field
Step: Open Conversation
Step: Close Conversation
Step: Add Comment
Step: Jump To
Step: Wait
Step: Date & Time
Step: HTTP Request
Step: Add Google Sheets Row
Dynamic Variables
Workspace Settings
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
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Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
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Workspace Settings: Data Export
Workspace Settings: Data Import
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Organization Settings
Organization Overview
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: WhatsApp Fees
Organization Settings: Billing & Usage
User Account
Mobile App
Installing respond.io Mobile App
Messaging From Your Mobile
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Configuring Mobile App Settings
Help Menu
Handling Inbound Conversations
Managing Spam
Create Automated Welcome and Away Messages
Get Contacts’ Consent for Personal Data Collection
Create Automated Chat Menus
Collect Contacts’ Emails and Phone Numbers
Route Contacts by Shifts
Route Contacts by Team Functions
Route New & Returning Contacts
Route VIP Contacts
Assignment Strategy: Automatic Contact Distribution & Load Balancing
Assignment Strategy: Unassign Agents after Conversations Closed
Converse with Customers
Understand the Individual: Get a Complete View of the Customers
Collaborate Internally: Simplify Customer Escalation with Automation
Collaborate Internally: Transfer Contacts to the Next Shift Automatically
Respond Intelligently: Optimize Agents’ Productivity in the Messages Module
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Supervising Your Support Agents
Reporting for Support
Send CSAT to Customer and Save Data in Google Sheets or CRMs
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Supervising Sales Agents
Reporting for Sales
Broadcasts Use Cases
Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
Integrations
Dialogflow
Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Parameters
Dialogflow: Events
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
E-Commerce & CRM Integrations
E-Commerce Integration: Shopify
E-Commerce Integration: BigCommerce
E-Commerce Integration: WooCommerce
E-Commerce Integration: Magento
CRM Integration: HubSpot
CRM Integration: Salesforce
CRM Integration: Pipedrive
CRM Integration: ActiveCampaign
Zapier
Make (formerly Integromat)
Developer API
Webhooks
Partnership
We love to hear from you!
Table of Contents
- Home
- Partnership
- Getting Started with the Reseller Program
Getting Started with the Reseller Program
Updated
by JQ Lee
Reseller Program
By becoming an official respond.io Reseller Partner, you will be able to set up your cloud white-labeled business using the respond.io Platform, with your own branding, support, and billing. respond.io will become your supplier behind the scenes, but from your customers' perspective, you are their company. Set your own prices and pocket the difference.
You will be able to rebrand the website and use your own domain. Sell our product and your service together with a brand name your customer can trust.
With access to unlimited Spaces on the platform, you will be able to assign each of your customers to their own Space. You can also assign contact limits to each individual Space and customer.
You would want to become a Reseller Partner if:
- You want to promote your own brand.
- You want to provide our product on your own domain.
- You want to set your own pricing.
You can promote your own brand by:
- Customizing the platform to your own brand and domain.
- Promoting the product on your own website.
- Offering the product and service to your existing customers.
Becoming a Reseller
To become an official Reseller Partner, visit the Reseller Program page on respond.io. Here, you can take look at the Reseller Program features in more detail.
Once you are ready, press the orange "Become a Reseller" button. This will take you to a short application form for you to apply for the respond.io Reseller Program.

Once you have filled in your information into the form, press the blue "Submit" button. After submitting the form, you will have to give the respond.io team up to 72 hours to review your application.
Setting Up Your Account
Once you have obtained your Account, you will have access to the White-label module on the respond.io Platform.
Step 1: Navigate to Organization Settings
You can access your organization settings from the Settings module.

Step 2: Access the White-label module
From the left navigation menu, press on the White-label to access the white-label module.

Step 3: Rebrand the platform
The White-label module allows you to rebrand and customize the appearance of the platform to match your own brand. You can refer to the following to learn more about how to customize the platform's appearance.
Step 4: Setup a custom domain
As part of the customization, you can also set up a custom domain for your users to access. Rather than accessing the platform via respond.io, you can use your own domain to show the platform. Refer to the following on how to set up a custom domain.
Step 5: Invite teammates
Once you have done the above, you can invite teammates to co-manage this organization with you. We have different organization access levels to suit your organization's needs.

You can learn more about the different organization access levels provided in respond.io.
Step 6: Create Workspaces and Invite Users
You can create multiple workspaces and invite users to the workspaces.

Learn more on how to manage workspaces and users:
Best Practices
1. Provide Manager or Agent access to your customers and their users
If you have a client or a customer, invite the person in charge of the space as a Manager or Agent instead of an Owner. This way, you can restrict them from deleting any important configuration within the platform.
2. Ensure that you only provide Organization Member access to your customer and their users
Organization members do not have access to the organization settings and therefore they cannot make changes to this module at all.
3. Engage a user admin to manage the user accounts of the organizations
We provide an organization role, User Admin to manage the users and their access levels within the organizations. This role will enable a user to add, delete or edit a user, their access to spaces and access levels within the organization.
4. Wait until all is sorted out before inviting your customer and their users to the platform
To prevent your customers and their users from receiving marketing emails from respond.io, we will need to manually remove your organization from the marketing subscription list. It will require 7 working days to process the unsubscription. If you would like to escalate this process, please contact our support team on this.
Feeling stuck? Do not fear.
Need assistance? Contact us for support. Help is here!This is the text block that will appear when the button is clicked.
White-label Platform Appearance
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