Handling Inbound Conversations

Managing Spam

Learn how to manage spam Contacts using Workflows.

Joshua Lim
Updated 1 month ago by Joshua Lim

Create Automated Welcome and Away Messages

Learn how to set up automated welcome and away messages to respond to customers immediately.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Get Contacts’ Consent for Personal Data Collection

Learn how to automatically ask for customers’ consent to the privacy policy for personal data collection purpose.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Create Automated Chat Menus

Learn how to create automated Chat Menus to handle multiple inquiries simultaneously and provide customers with instant access to information 24/7.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Collect Contacts’ Emails and Phone Numbers

Learn how to collect customers’ or leads’ email addresses and phone numbers when conversations open.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Route Contacts by Shifts

Automatically route customers by shifts or business hours.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Route Contacts by Team Functions

Automatically route customers based on the team the customers want to speak to or customers’ contact data.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

Route New & Returning Contacts

Learn how to identify new & returning customers to route & manage them separately using Workflows.

Joshua Lim
Updated 1 month ago by Joshua Lim

Route VIP Contacts

Learn how to identify VIP Customers to route and manage them differently from other Customers using Workflows.

Joshua Lim
Updated 1 month ago by Joshua Lim

Assignment Strategy: Automatic Contact Distribution & Load Balancing

Learn how to automatically assign customers to agents based on your preferred load distribution strategy.

Joshua Lim
Updated 1 month ago by Joshua Lim

Assignment Strategy: Unassign Agents after Conversations Closed

Automatically unassign Contacts from agents when conversations are closed using Workflow Templates.

Wai Ting Yong
Updated 1 month ago by Wai Ting Yong

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