Quick Start
What is respond.io?
Setting Up an Account
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Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
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Glossary of Terms
Channels
WhatsApp Overview
WhatsApp Business API Quick Start
Getting Ready for Inbound Conversations
Getting Ready for Promotional Messaging
WhatsApp Official Business Account (Green Tick)
Grow your WhatsApp Audience by Maximizing Entry Points
WhatsApp Message Templates
WhatsApp Pricing
WhatsApp Business API Channel Configuration
WhatsApp Messaging Limits
Migrating from WhatsApp Personal or WhatsApp Business App
Phone Number Migration to respond.io WhatsApp Business API
Turn-off WhatsApp Number Two-Step Verification
WhatsApp Business API (respond.io BSP)
WhatsApp Cloud API
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Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
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SMS
Channels Overview
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Reports: Conversations
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Organization Overview
Organization Settings: General
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Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
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Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
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Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
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Start a Workflow Based on Broadcast Response
Troubleshooting a Failed Broadcast
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Dialogflow Overview
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
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Dialogflow: Parameters
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Dialogflow: Fulfillment Webhook Request
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Table of Contents
Updated
by JQ Lee

Instagram is a free, online photo-sharing application and social network platform that was acquired by Facebook in 2012.
Preparing Instagram for Connection
Step 1: Switch to Professional
Follow this official guide to switch your account to a Business account.
Step 2: Allow Access to Messages
Follow this official guide to Allow Access to Messages.
Step 3: Connect to a Facebook Page
Follow this official guide to connect the Instagram Account to a Facebook Page.
Connecting Instagram
To chat with your customers over Instagram, connect to an Instagram Business account.
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Add Channel
Click Add Channel and choose Instagram. The Connecting Instagram dialog should open up.

Step 3: Connect with Facebook
Click the Connect With Facebook button.

Step 4: Sign in with a Facebook Account
Sign in using the Facebook account with admin access to the page you would like to connect.
Step 5: Select the Instagram Business account
You will be provided options on which Instagram Business account you would like to connect to. Select the account.
Step 6: Complete the setup at respond.io
Click Done to complete the setup.
Channel Configuration
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Locate the Instagram channel
Once you've located the Instagram channel, click Configure.
Step 3: Make the necessary configuration
You can configure the following:
- Channel Name - Name used internally to identify the account.

Step 4: Update the configuration
Click Done to update the channel configuration.
FAQ and Troubleshooting
Do you support Message Requests?
No, there is no webhook event provided by Instagram for message requests.
Can I create a link to direct my customers to my Instagram Inbox?
Yes, you can create a Click-to-Chat link or a shortened URL that directs customers to start or continue a conversation with your Instagram account. The customer is redirected to a new or existing thread, based on whether the user had previously messaged your Instagram account. More info here on how to create your Instagram Click-to-Chat link.
Instagram Business Account is not listed
If you cannot find the Instagram Business account while connecting it to the respond.io platform, make sure you have prepared your Instagram Business account according to these steps.
Unable to Send and Receive Messages
Step 1: Navigate to Channel Settings
From Settings module, navigate to the menu item, Channels.
Step 2: Locate the Instagram channel
Once you've located the Instagram channel, click Troubleshoot.
Step 3: Refresh Permission
Click Refresh Permission to refresh Facebook permissions.
Step 4: Send a test message
Send a test message to the Instagram contact and check if it arrived.
Feeling stuck? Do not fear.
Help is here!Channels Overview
Telegram
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