What is respond.io?
Setting Up an Account
Inviting Your Teammates
Getting Contacts to Message You
Automated Welcome and Away Messages
Responding to Messages
Glossary of Terms
WhatsApp Cloud API
WhatsApp Message Templates
Website Chat Widget
Website Chat Widget Overview
Install Website Chat Widget on WordPress
Install Website Chat Widget on Shopify
Install Website Chat Widget on Wix
Install Website Chat Widget on Joomla
Install Website Chat Widget on Squarespace
Dashboard & Reporting
Managing a Workspace
Workspace Settings: General
Workspace Settings: Users
Workspace Settings: Teams
Workspace Settings: Channels
Workspace Settings: Contact Fields
Workspace Settings: Integrations
Workspace Settings: Closing Notes
Workspace Settings: Snippets
Workspace Settings: Files
Workspace Settings: Data Export
Workspace Settings: Data Import
Organization Settings: General
Organization Settings: Users
Organization Settings: Workspaces
Organization Settings: Billing & Usage
Support Use Cases
Inbound Support: Identify Contacts by Email and Phone Number
Inbound Support: Enrich Customer Data from a CRM or other Business Software
Inbound Support: Route Customers to the Right Team Automatically
Inbound Support: Auto-Assign Customers to a Team or Dedicated Agent
Send Outbound Support Messages
Support: Closing Conversations
Use respond.io to Create Tickets in External Ticketing Systems
Supervising Your Support Agents
Reporting for Support
Sales Use Cases
Inbound Sales: Collect Leads' Email and Phone Number
Inbound Sales: Enrich Contact Data and Qualify Leads
Inbound Sales: Routing Leads
Inbound Sales: Auto-Assign Leads to Sales Agents
Sending Outbound Sales Messages
Track Productivity by Closing Conversations
Using respond.io to Create Deals in a CRM
Supervising Sales Agents
Reporting for Sales
Dialogflow: Connecting to Dialogflow
Dialogflow: Creating a Chatbot
Dialogflow: Managing Intents
Dialogflow: Response Templates
Dialogflow: Custom Payloads
Dialogflow: Fulfillment Webhook Request
Getting Started with the Reseller Program
White-label Platform Appearance
White-label Custom Domain Name
Table of Contents
Updated by JQ Lee
Viewing a Broadcast
View an Upcoming Broadcast
On the Calendar view, view an upcoming broadcast by clicking on the colored tab.
On the Scheduled view, view an upcoming broadcast by clicking on the Actions menu and selecting Edit for the view dialog to appear.
The Target Audience field indicates how many Contacts you have targeted for this broadcast.
View a Sent Broadcast
On the Calendar view, view a sent broadcast by clicking on the grey tab.
On the History view, you can view the details of each of the broadcasts by pressing View under the More Actions menu.
The Recipients field indicates how many of your Contacts were sent this broadcast, based on the targeting options that you have set.
Cloning a Broadcast
If you wish to create a similar broadcast, clone the existing broadcast and make the necessary changes. There are two ways to clone a broadcast.
From the Actions menu
From the View dialogs
Deleting a Broadcast
If you would like to delete a broadcast, it can be deleted from the space by choosing Delete from the actions menu.
If you wish to export the broadcasts in the view, you can do so by selecting an export option from the More Menu. You can choose between exporting your Contacts in a CSV file depending on your business needs.
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Sending a Simple Broadcast
Start a Workflow Based on Broadcast Response
Learn how to send bulk messages to your audience using supported Channels.
Dealing with Failed Broadcasts
Learn about the reasons broadcasts may fail to be sent and how to resend broadcasts to Contacts who did not receive them.
Sending a Simple Broadcast
Learn how to send a simple broadcast to a group of Contacts on supported Channels.